FIntegrate adds Chargeback Intercept to FusionDMS

FIntegrate Technology has launched Chargeback Intercept™, a new capability inside FusionDMS that lets banks and credit unions resolve eligible card disputes with merchants before a chargeback is filed. The tool is designed to cut investigation fees, recover more losses and keep dispute teams inside a single workflow.

Why it matters: - Banks and credit unions can stop some card disputes before they become chargebacks. - The feature can reduce third-party investigation fees that can run up to $50 per case. - FIntegrate says the tool can help institutions recover money on disputes they might otherwise write off. - The launch targets faster case closure and lower manual workload for dispute teams.

What happened: - FIntegrate Technology announced Chargeback Intercept™, now available to FusionDMS clients. - The capability is built directly into FusionDMS and works with Visa and Mastercard merchant networks. - The release went out from Birmingham, Alabama, on October 6, 2026. - The company said the feature is designed to notify merchants of reported disputes and resolve eligible cases before a chargeback is filed.

The details: - When a cardholder reports a dispute, FusionDMS automatically checks whether the claim qualifies for Chargeback Intercept. - For eligible transactions, the platform notifies the merchant and requests a refund decision. - Merchants credit the cardholder on up to 40% of these disputes, allowing the case to close the same day. - Small disputes can be recovered instead of written off. - Larger disputes can avoid a third-party investigator, eliminating a fee that typically runs up to $50 per transaction. - FIntegrate said an institution handling 100 disputes a month could save $12,000 to $15,000 a year in avoided investigation fees. - At 1,000 disputes a month, the savings rise to $120,000 to $150,000 a year. - Chargeback Intercept runs inside FusionDMS, so dispute teams use one console with no separate login and no copying of case data between systems. - The capability runs in parallel with each institution’s Reg E workflow. - The investigation clock starts when the cardholder reports the dispute, as required. - Merchants have 72 hours to respond. - If the merchant declines or does not respond, the dispute continues through the institution’s existing investigation process. - FusionDMS already reduces manual processing by up to 80% through automation. - FIntegrate says FusionDMS also boosts dispute team productivity by 50%. - The platform automatically tracks Reg E and NACHA deadlines. - Managers get real-time dashboards and complete audit trails for case status, workloads and dispute trends.

Between the lines: - The launch expands FIntegrate’s effort to turn dispute handling into a more automated, network-connected workflow. - Moving merchant outreach into the dispute process could shorten the time from claim to resolution. - The economics matter most for institutions processing high dispute volumes, where avoided fees add up quickly. - The product also reinforces a key operational goal for banks and credit unions: keep cases compliant while reducing staff burden.

What's next: - Chargeback Intercept is available now to FusionDMS clients. - FIntegrate is directing institutions to its dispute management page to learn more or schedule a demo. - The company listed Martin Webster as the media contact for more information. - FIntegrate also says it will continue supporting banks and credit unions through its broader FusionDMS, FusionCRS and FusionLRS platforms.